Customer Testimonials
Excellent customer service and make sure all your questions are answered. Highly recommend INFINITI of Tallahassee.
We are very pleased to write this review! Ed Baker, whom I pinned as “The G.O.A.T.” because of his stellar salesperson expertise, made our purchasing experience truly “a walk in the park”. This guy is truly a natural, the Greatest Of All Times! I cannot mention Ed without mentioning Vinnie, the financial muscle to get you the best financial deal ON EARTH!! Wow, what a Team! Thanks Guys!! Tommy and Norvik Bradham
Very professional, friendly and polite to customers. Always checking on customers to see if they need anything.
Couldn’t have a better experience.Ed was very easy to work with buying my car. He explained in detail how all my options worked.
Waiting for service to be rendered on my vehicle is not a hassle because the waiting area is clean and relaxing. I get to monitor the progress on my vehicle in the waiting area via the tv monitor and when service has been completed, I’m given a consultation on my service.
They are very professional and customer friendly. It was an amazing experience. I was in and out in a short period of time. I would recommend my family and friends.
The service representatives in the service department of INFINITI are exceptional. They are friendly, down to earth and accommodating. They make every effort to go above and beyond while you wait. Mr. Futch and his staff does a wonderful job.
I am not a local customer and I am disappointed the Dealership no longer offers a Loaner car while my INFINITI is being serviced. This Loaner vehicle was one of the main reasons I begin with INFINITI 20+ years ago.
Fair prices are excellent service. Kind staff with a beautiful facility. Honest, Friendly, and courteous
I can tell they care about the service provided. My issues were addressed even though I had to go back a 2nd time.
Great service by a friendly welcoming staff. Will definitely go back to get my car serviced.
The dealership's employees are very polite and helpful. The actual building is very clean. The bathroom was clean as well. Great experience and snacks.
Very clean and fast working dealership, was in and out in a few hours. Ed was my salesman and he was absolutely fantastic. I will definitely be back to see him.
I have a fully loaded QX80 and always receive the best in customer service. Everything from the initial sale to the routine maintenance has been hassle free.
The dealership was very accommodating, introducing my wife and I to dealership manager as well as the maintenance manager. Making sure we understand the life time coverages on the vehicle.
Ed Baker is a True Professional. I always enjoy dealing with him when I visit INFINITI of Tallahassee. I Love my New Q50 Red Sport
My wife and I took delivery of a 2021 INFINITI yesterday. Hassle free experience. Sales manager Janice Gibson was great. And we are really impressed with our new car!
Everyone was great and friendly. Excellent service and appearance of all sale consultants was very professional. Paul was very knowledgeable about the different vehicles and was able to assist me to choose the right vehicle for me.
Scott Futch provided Excellent, courteous service. I’m a new infinity owner and I Love the Infinity experience. The new dealership in Tallahassee is first class!
I had the best car purchase experience yet. Paul was an excellent sales person who used no pressure, was flexible to work within our covid concerns, price was right, trade in value was generous. If you are interested in an INFINITI this is the dealership to work with
I scheduled service on my INFINITI through Scott Futch. When I arrived at the scheduled appointment time, they were ready for me. Scott's estimation on how long the work would take was accurate and I was out in no time. It was an extremely good experience!!
Awesome and Amazing are only a few words to describe my experience in buying the INFINITI QX60 this past weekend. My wife was search on the internet and found a used INFINITI QX60 she wanted to see. I just got finished working in the yard. Without changing my clothes, we jumped in the car and went to INFINITI of Tallahassee. There we met the most amazing salesman I have every dealt with. His name is Ed Baker. Ed quickly got the keys to the car and got us off on our test drive. After the test drive he proceeded to ...
You are the image of what an excellent Sales Consultant should be!! The way you dress showed me that you "dress for success"! Your demeanor was outstanding! While you were inputting our information in the computer, you would stop and address us, if we started talking. Not once, did you make us feel that we were being rushed to make a deal. Your attention to us was one of a kind! We were never pressured to buy anything, we came to the dealership to look at the vehicle (that we purchased) and YOU made our experience worth the ...
My interactions with this dealership have been nothing but wonderful. From the receptionist to the salesperson to finance office. Everyone is so pleasant and helpful.
I just bought a Lexus GX460 from Will Drake at INFINITI in Tallahassee. Super nice guy... not your typical pushy car dealer. I spoke with him 2 days ago and he had all the paperwork set up for me when I arrived. I brought my 8 month old baby and everyone was super nice and helpful... Will even baby sat and installed my car seat for me while I was at the dealership going through the finance process, detailing, etc. I can’t say enough about this guy. He’s awesome!!!
The salesman I dealt with, was very professional and very nice. He was not pushy at all. He let me take the car home for a couple nights to see if it would fit in the garage and how I would like it. They worked well with me on that the price and they let me have my mechanic check it out. Everything went great and I love my new G 37 sport all-wheel-drive.
Scott has always took care of my needs with my infinity.. With me living out of state he had my transport lined up before he told me of my car problems.. He has called to check on me to see if it was ok since the repair..
Convenient, excellent inventory, met our expectations; considerate of customer The salesman, Ed Baker was always available to answer questions. Doug, finance person, made the completion of the sale less stressful.
Great customer service. Diagnosed the problem fast & ordered the parts. With the efficient and quick communication, my car was fixed before the initial expected time. Thanks
Very helpful. Staff in service was very friendly and very detail They explained everything clearly and made sure I had 1st class service. Thanks for all you do
The staff and representatives were absolutely amazing and very in tune with our needs and expectations. I highly recommend this location and team. The team from sales, finance, detailing, was absolutely professional and customer service was excellent.
Came in with an engine problem. Aaron was immediately helpful and had the problem fully resolved in several hours. Aaron and staff were both extremely helpful and professional in resolving my problem.
Scott was great service guy, he quickly got to the issue I came for., plus a transmission code popped up.. He got me any car and I was in my way in no time.. I was very thankful they find that problem and corrected it before warranty was out.. Great service
My experience was great. They took care of my vehicle very fast. They sent me a text what was critical on my vehicle. We had it fixed. No complaints.
The team at Kraft INFINITI was very thorough in repairing my Q70L, restoring proper NVH levels to an appropriate level for a luxury vehicle. Thanks
SERVICE WRITER WAS GREAT JEPT ME INFORMED AND ESTIMATE WAS RIGHT ON THE MONEY. GREAT JOB. SCOTT WAS GREAT TO WORK WITH.HONORED MY EXTENDED WARRANTY AND FOUND ANOTHER ISSUE COVERWD BY FACTORY WARRANTY
Whenever I come here at INFINITI they’re always very friendly and gives great service! Kiddos to the entire service staff. I’ll always come here
David was very professional, he was able to look up a quote that I had received a few months ago and get parts needed for my repairs to get done on a day that was good for me. Thanks
Because I went to 3 INFINITI dealers down south Florida area and not one could tell me what was going on with my car. I took it to INFINITI Tallahassee and Chad diagnosed my car in less than 30 minutes ordered the Part it cam in record time and less than 2 days I was back on the road! Chad the master Tech at INFINITI Tallahassee ROCKS!!
Excellent customer service! I had my car serviced there. They are fast, friendly, reasonably priced and great communicators. I scheduled online and received a text and email reminder. I received a text when my car was ready. No sales pitch or pressure for add ons.. Getting my car serviced was seamless.
Every body was courteous and polite. They took the time to go over ever step in purchasing a vehicle. They showed interest in the customer and showed that they appreciated their business.
I was pleased with the service provided on my INFINITI. I was warmly greeted in a professional manner. Scott explained the work that was being performed on my INFINITI so I could understand what was being done.
Upon arrival, we were greeted promptly and the front desk person was very polite. Will Drake, our sales person, introduced himself and carried himself in a very professional manner. He was honest, knowledgeable, and not pushy/aggressive at all. He knew the qx80 inside and out. He was courteous, friendly, and offer us a drink. He put us at ease and helped us make a big decision. David Hunt, the sales manager, was pleasurable and helpful as well. No doubt, this was the best car buying experience we ever had.
I wish I could give Will Drake more than 5 stars. He is THE BEST! He was polite, patient, knew the inventory, and never pressured me. He is a major asset to the the Company! I was lucky to have him as my salesman.
The service manager has always been very helpful and would always go out of his way to make sure that my experience is a good one! Mr. Futch is extremely knowledgeable and a very kind person.
I couldn’t believe how easy it was to buy my new INFINITI Q 60. Starting with the sales person will, and right through until the financing and signing of papers. Every step was easy and very professional!
Excellence ,& Very Satisfied ,Trusted my Vehicle to be serviced & Asked for adequate & dependable job service. & got an A appropriate diagnostic & I was astonished after the service Department gave me sufficient details by email , I was able to afford the things that needed addressing promptly Thanks & I will be back soon
I came to get an oil change and to find out why my suv keeps cutting off. However, I could not wait around and had to get back to work. I was dropped off to work and picked up once my car was ready. I truly appreciated that. The cost of the diagnostic was pretty expensive for them to tell me about it was a crank shaft sensor.
Scott is allways very personable and most people there seem to remember me and my son. I really how things Do not change when they move.
Scott and Dylan are excellent service consultants and Teresa compliments them well. Not sure of the Service Manager's name but he is very friendly. I've received quotes for lesser pricing but I still brought my car into them because I know it will get repaired correctly.
Great service! Very courteous staff and not “pushy” to sell service I didn’t need. I also had an enjoyable time talking with the lady at the sales desk while I was waiting for my ride. Speaking of that, I was hoping to have a Red Sport loaner, but that didn’t work! Ha Ha
I have owned Infinity vehicles since 2008 and very time I visit the Infinity dealership in Tallahassee I am very pleased. I purchased my 2015 QX80 new from them and they have been servicing it ever since.
We’re driving our second INFINITI and, under Kraft ownership, good service on our QX50, and consideration for us as customers, continues. Even for a free checkup, as with a tire issue recently, I get not only information I need and the minor repair but also that great free car wash!
I never had a bad experience with the Service Dept. Every issue I had was resolved and it was resolved in a timely manner. Scott and Aaron helps me a lot also Dylan. Those are the team that I have the pleasure in providing me the assistance when I come.
Got to talk to the mechanic, felt he was knowledgeable. Mostly gave me a good vibe, felt like I could trust him. Didn't feel like I was being gauged or taken advantage of because I was a woman.
I was traveling through an experiencing a problem with my INFINITI. I was close to your service center so I decided to stop by and see if it could be looked at and repaired. As soon as I pulled up the advisor greeted me and was quick to take my car in to be looked at. I am terrible with names, but I believe it was Dylan Lanier. Him and his technician (Colby?, like i said, terrible with names) were quick to go over my options with me. I respect their honesty and swift service.
Will Drake was super nice and not pushy—my kind of salesman. He showed great hospitality while waiting for our paperwork. I would work with Will in the future.
I brought my car in for oil change and tire rotation. I was very pleased with the service. Dylan was also informative on letting me know about other services that will need replacing soon.
My experience with this dealership was efficient, knowledgeable, and Ed Baker was professional and very helpful during the process. Ted’s follow up call and note was a testimony to the commitment of great customer service. Thanks Ted!
I was having problems with my air conditioner. I stopped in without an appointment. Aaron got me right away and had it fixed within 30 minutes.
Always a joy to visit eventhough I had to pay for a new run flat tire, not cheap at all. I will continue to use INFINITI Service Center!
When taking my car in for an oil change and a concern, Dylan and Scott worked together to figure out the issues, much appreciated. Dylan and Scott were very informative about what my vehicles needs are for now and the distant future, which is great information.
Ed and Davis were very professional and a pleasure to do business with. I love my new car and look forward to working with you again.
Great customer service. Very pleased with the work done on my car. Pleased to be able to use coupon. I would recommend this company to my family and friends
Scott and staff are always extremely pleasant! Appointments could be more timely, More care should be taken by technicians when entering vehicles with light interiors.
We had a great time finding our new car. Couldn’t ask for a better job. Everyone was friendly and knowledgeable. We appreciated Will’s low pressure sales approach.
Love my new Q50 and the dealership made it all so easy-Ed Baker is great. My only complaint is all the paperwork to be signed-really??!!
The waiting area was clean and comfortable. Staff was friendly and communicative. I have no complaints as the TV was on to HGTV and I even stayed a few minutes longer to finish the program!
It was great other than I had an appt at 7:30 a.m. and was told service should only take 45 min to an hour since I was one of the first customers of the day and it actually took an hour and a half. Otherwise, Aaron gave wonderful customer service and I will most definitely return for future services.
I went in for routine service and everyone was extremely friendly, efficient and professional. Scott Futch and Josh Roqueplot in particular provided outstanding customer service. Teresa at the service desk was also very helpful. Overall it was a great experience.
Tallahassee INFINITI is the car buying experience everyone should have . I am completely satisfied I will definitely buy my next vehicle there. They were very accommodating and friendly
Service area staff was friendly and my car was ready quickly Theresa dropped me at work quickly and was super friendly. Thank you for a great experience
Went in to get an airbag recall done and was told it would take all day but it only took a few hours. Glad it only took a few hours cause I drove a few hours away from the dealership. Everyone was helpful and friendly
Scott Has always done an excellent job taking care of my vehicles service. Since 2012, I have purchased 3 QX’s and I have always had a pleasant experience with Scott and the service techs.
I came in for an oil change. Aaron got me checked in and out quickly. The wait time for the oil change was not long either. I will definitely be back.
Very pleased, customer service representative Aaron Bowser was excellent in taking care of my vehicle and all my needs. Thank you very much for the great service!
No issues, not a long wait time. Service representative was dedicated to having my car serviced in a reasonable amount of time and provided summary of work done.
The customer service received was excellent. I contacted the service department around 7:50 and was scheduled for an 8:15 appointment. I was at the dealership less than two hours.
Just bought a QX80 & had the best experience! Our salesman, Ed, was informative, courteous, and easy to work with. This was the simplest, most efficient car buying process I’ve ever been a part of. Thank you INFINITI of Tallahassee! We will definitely be back!
I have always been happy with the quality of service at our INFINITI dealership. Staff has always been very accommodating of my needs. Thanks INFINITI gang.
I was pleased with this service experience. It was done in a reasonable period of time and my wait was minimal. Glad to have a good experience.
Came for oil change. During free checkup found that battery was failing. Service tech suggested that the battery probably was under warranty. That proved to be true saving me significant money. Well done.
I purchased a 2019 Q70 thru internet sales and the process was seamless. I would recommend Nalley INFINITI of Tallahassee to all my friends and family.
We've bought cars from infinity in the past. We a,ways use Paul.. he's very friendly and helpful.we will use him again!
very friendly service, techs answered all my questions as too how brake fluids are flushed and replaced. I can't wait till new location is open since it is a lot close to my home.
Just wanted to commend the service department for the excellent job that they do. Please keep up the great work nothing needs changing. I am a fan.
It started with a phone call to request an oil change and Angel was courteous and very helpful. When I arrived for the oil change Dylan continued the courteous service.
My experience purchasing a car with Ed, Chris and everyone at Kraft INFINITI was wonderful. I will absolutely recommend them to my family and friends.
Everyone and everything was wonderful. No stress just easy transition from my lease to a purchase of a new car. They even followed up with me thr next day.
The salespeople were great, along with the manager searching for my best rate. The only part that really frustrated me is that a 2016 Acura only came with one key. They would not budge or even meet me in the middle on getting the “Driver 1” key because they did not have the money in the vehicle. Now I’m out approximately $450 additional for the key, the fob, and the programming. I love the car, but that really soured my overall experience. Now if something by chance happens to my existing key, then I’m in trouble. Overall a great experience, the ...
The staff was friendly, especially the mechanics. Customer service was great. The services department was packed however, it was on a Friday so that is expected.
Bought our car from half a country away and David made the experience effortless. Every step of the way he provided any information requested, took detailed videos, overnighted documents, whatever it took. Would buy a car from him again without question.
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